FAQ
Frequently Asked Questions
Shipping
Where do you ship?
We currently ship to Australia and selected international destinations. Shipping availability will be displayed at checkout.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery time for all destinations:
-
5-15 business days
Please note that delivery times may vary depending on your location, customs processing, and seasonal demand.
Why does delivery take 5-15 business days?
Maison Azéra works with trusted international fulfillment partners to offer carefully selected products and maintain competitive pricing. As a result, delivery times may be longer than those of traditional local retailers.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Do you offer free shipping?
Any free shipping promotions will be clearly displayed on our website and at checkout.
Orders
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.
I entered the wrong shipping address. What should I do?
Please contact us immediately. We will do our best to update your address before your order is dispatched.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unworn, unused, and in its original condition with all tags attached.
How do I request a return?
Please contact our customer support team with your order number and reason for return. We will provide further instructions.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 5–10 business days to your original payment method.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
Products
How do I choose the right size?
Please refer to our Size Guide available on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Will sold-out items be restocked?
Selected items may be restocked. We recommend subscribing to product notifications or following our updates for availability announcements.
How should I care for my garments?
Care instructions are provided on the garment label and product page. Following these instructions will help maintain the quality and longevity of your item.
Payments
Which payment methods do you accept?
We accept:
-
Visa
-
Mastercard
-
American Express
-
Apple Pay
-
Google Pay
Is my payment information secure?
Yes. All transactions are processed through secure and encrypted payment gateways to ensure your information remains protected.
Contact
How can I contact Maison Azéra?
For any questions, please contact us via our Contact page or email us at:
We aim to respond within 1–2 business days.
At Maison Azéra, we are committed to providing a seamless shopping experience and exceptional customer service. If your question isn't answered above, please don't hesitate to contact us.