FAQ
Frequently Asked Questions (FAQ)
Last updated: Today
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once your order has been dispatched, delivery generally takes 3–7 business days.
Please note that delivery times are estimates and may vary due to public holidays, customs processing, carrier delays, or busy shopping periods.
Where do you ship from?
To provide faster and more efficient order fulfillment, some products are shipped directly from our trusted suppliers.
Depending on the item ordered, your parcel may be dispatched from an overseas supplier, including China.
This fulfillment method helps reduce unnecessary handling and allows us to deliver your order as efficiently as possible.
Do you offer free shipping?
Yes.
Maison Azéra offers free shipping on all orders delivered within Australia.
Do you accept returns?
Yes.
We offer a 30-Day Money-Back Guarantee.
If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.
Email: info@maisonazera.com
How do I start a return?
To request a return, simply email us at:
Please include:
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Your full name
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Your order number
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The email address used for your purchase
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The reason for your return
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Clear photos if the item is damaged, defective, or incorrect
Our customer support team will review your request and provide further instructions.
Who pays for return shipping?
For returns due to a change of mind, ordering the wrong size, or no longer wanting the item, the customer is responsible for all return shipping costs.
If your approved return address is with one of our overseas suppliers, including in China, you will also be responsible for arranging and paying for the return shipment.
Nothing in this policy limits your rights under the Australian Consumer Law.
When will I receive my refund?
Once your returned item has been received, inspected, and approved, we will process your refund to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
What if I receive a damaged, faulty, or incorrect item?
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Email: info@maisonazera.com
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and its packaging
Our customer support team will review the situation promptly and work with you to provide an appropriate solution.
How can I contact Maison Azéra?
If you have any questions about your order, shipping, returns, payments, or any other inquiry, our customer support team is here to help.
Maison Azéra
Website: www.maisonazera.com
Email: info@maisonazera.com