Shipping Policy
Shipping Policy
Last updated: Today
At Maison Azéra, we want every order to be processed with care, transparency, and efficiency.
This Shipping Policy explains how we process and deliver orders placed through www.maisonazera.com.
Order Processing Time
Once your order has been placed, please allow 1–3 business days for processing.
During this time, we verify your order details, confirm your shipping information, and prepare your items for dispatch.
Business days are Monday through Friday, excluding public holidays.
Shipping Time
After your order has been processed and dispatched, delivery typically takes 3–7 business days.
Please note that delivery times are estimates only and may vary due to factors such as carrier delays, customs inspections, public holidays, peak shopping periods, incorrect shipping information, or other circumstances beyond our control.
Direct Supplier Shipping
To provide efficient delivery and reduce unnecessary handling, Maison Azéra may ship certain products directly from our trusted suppliers.
Instead of shipping products to our warehouse first, some orders are dispatched directly from the supplier to your delivery address.
As a result, certain parcels may be shipped from overseas, including China.
This fulfillment method allows us to streamline the shipping process and deliver your order as efficiently as possible.
Shipping Carriers
We offer free shipping throughout Australia.
Depending on the product, supplier location, and delivery address, orders may be shipped via Australia Post, local courier services, or trusted international shipping partners.
If tracking is available for your order, you will receive your tracking information by email once your order has been dispatched.
Shipping Costs
Shipping is free on all orders delivered within Australia, unless otherwise stated during checkout.
Incorrect Shipping Information
Please ensure that all shipping details are accurate before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at:
While we will do our best to assist you, we cannot guarantee that changes can be made once an order has been processed or dispatched.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number
- The email address used to place the order
We will investigate the status of your shipment and guide you through the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, we recommend first checking with:
- Other members of your household
- Your neighbours
- Your local post office
- The delivery carrier
If your parcel still cannot be located, please contact us at:
We will review the situation and provide assistance wherever possible.
Questions
If you have any questions regarding shipping or delivery, please contact our customer support team at:
We are always happy to assist and will do our best to respond as quickly as possible.