Shipping Policy

SHIPPING POLICY

Order Processing

At Maison Azéra, every order is carefully reviewed and prepared to ensure it meets our quality standards before shipment.

Please allow 1–3 business days for order processing. Processing times may vary during periods of high demand, promotional events, or holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Timeframes

Estimated delivery times generally range between 5–15 business days, depending on the destination and local carrier operations.

While we strive to meet these delivery estimates, actual transit times may vary due to factors beyond our control, including:

  • Customs procedures

  • Weather conditions

  • Carrier delays

  • Peak shipping periods

  • Regional logistics disruptions

Maison Azéra works with trusted shipping partners to ensure your order arrives as efficiently and securely as possible.

Shipping Costs

We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.

There are no additional shipping charges for standard delivery unless otherwise stated during checkout.

Placing an Order

Ordering from Maison Azéra is simple and secure:

  1. Select the products you wish to purchase and add them to your shopping cart.

  2. Proceed to checkout and verify your billing and shipping information.

  3. Choose your preferred payment method.

  4. Complete your purchase through our secure SSL-encrypted checkout system.

  5. Receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email, please check your spam or junk folder or contact our support team.

Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur.

Potential causes of delays include:

  • High seasonal demand

  • Carrier network congestion

  • Customs inspections

  • Severe weather events

  • International transportation disruptions

Should a significant delay occur, we will do our best to keep you informed regarding the status of your shipment.

Tracking Your Order

Once your order has been shipped, you will receive tracking information via email.

Please allow up to 48 hours for tracking updates to appear after shipment confirmation, as carrier systems may require time to register package movement.

If you experience any issues tracking your order, please contact us and we will be happy to assist.

Shipping Protection

For customers seeking additional peace of mind, Maison Azéra may offer optional Shipping Protection during checkout.

Shipping Protection provides coverage for eligible orders affected by specific shipping-related issues.

Coverage Includes

Lost Packages

If your package is confirmed lost during transit by the shipping carrier, we will arrange a replacement order at no additional cost, subject to verification.

Damaged Deliveries

If your order arrives visibly damaged during transportation, we may replace the affected item(s) after reviewing the submitted evidence.

How to Submit a Shipping Protection Claim

If your insured shipment experiences a covered issue, please contact our support team within 7 days of delivery or the expected delivery date.

Email: info@maisonazera.com

Please include:

  • Your order number

  • Tracking information

  • A description of the issue

  • Clear photographs of any damage (if applicable)

Once reviewed and approved, we will arrange an appropriate resolution, which may include a replacement shipment.

Exclusions from Shipping Protection

Shipping Protection does not cover:

  • Incorrect or incomplete shipping information provided by the customer

  • Orders delivered successfully to the address supplied at checkout but subsequently lost, misplaced, or stolen

  • Delays caused by customs authorities, border inspections, or carrier operations

  • Delivery delays resulting from severe weather, natural disasters, strikes, or other circumstances beyond our control

  • Claims submitted outside the specified reporting period

Customer Support

Our customer support team is committed to providing prompt assistance throughout your shopping experience.

If you have questions regarding shipping, delivery, tracking, or shipping protection, please contact us:

Maison Azéra
Email: info@maisonazera.com

We are always happy to assist and will do our best to respond as quickly as possible.