Privacy Policy

PRIVACY POLICY

Privacy Policy

1. General Information and Data Controller

At Maison Azéra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you visit our website or interact with our services.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller responsible for processing your personal information is:

Maison Azéra
Email: info@maisonazera.com

We implement appropriate technical and organizational measures to safeguard your personal information. Our website uses SSL/TLS encryption to ensure that any data transmitted between your device and our website remains secure and protected against unauthorized access.

Maison Azéra does not engage in automated decision-making or profiling that produces legal effects or similarly significant consequences for individuals under Article 22 GDPR.

2. Information Collected When You Visit Our Website

When you browse our website without creating an account, making a purchase, or otherwise providing personal information, certain technical information is automatically collected by our servers.

This information may include:

  • Pages visited

  • Date and time of access

  • Browser type and version

  • Device and operating system information

  • Referring website or source

  • Data transferred

  • IP address (where applicable, anonymized)

This information is processed to ensure website security, stability, functionality, and performance.

The legal basis for this processing is our legitimate interest pursuant to Article 6(1)(f) GDPR.

We reserve the right to review server logs if there is evidence suggesting unauthorized, fraudulent, or unlawful activity.

3. Cookies and Similar Technologies

Our website uses cookies and comparable technologies to improve user experience, provide website functionality, analyze website performance, and support marketing activities.

Cookies are small text files stored on your device that help recognize your browser and remember certain preferences.

Cookies may include:

  • Essential cookies necessary for website operation

  • Functional cookies that enhance usability

  • Analytics cookies that help us understand website performance

  • Marketing and advertising cookies used by us or our partners

Some cookies are deleted automatically when you close your browser, while others remain on your device until they expire or are manually removed.

Where cookies process personal data, processing is based on:

  • Article 6(1)(b) GDPR for contractual necessity;

  • Article 6(1)(f) GDPR for legitimate business interests; or

  • Article 6(1)(a) GDPR where consent is required.

When you first visit our website, you will be presented with a cookie consent banner allowing you to manage your cookie preferences. You may modify your preferences at any time.

Please note that disabling cookies may affect certain website features and functionality.

4. Contacting Maison Azéra

If you contact us by email, contact form, or any other communication method, we may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Order information

  • Message content

  • Any other information included in your inquiry

We use this information solely to respond to your request, provide customer support, and manage related administrative processes.

Processing is based on:

  • Article 6(1)(f) GDPR (legitimate interest in responding to inquiries); or

  • Article 6(1)(b) GDPR where the communication relates to a contractual relationship.

Your information will be deleted when it is no longer required unless legal retention obligations apply.

5. Customer Accounts and Order Fulfillment

When you create an account or place an order, we collect and process the information necessary to fulfill our contractual obligations.

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order history

You may request deletion of your customer account at any time by contacting us at:

info@maisonazera.com

We retain personal data only for as long as necessary to fulfill contractual obligations and comply with applicable legal, tax, accounting, and regulatory requirements.

6. Marketing Communications

6.1 Email Newsletter Subscription

If you subscribe to our newsletter, we will send updates regarding products, promotions, special offers, and company news.

The only mandatory information required for subscription is your email address. Any additional information provided is voluntary.

We utilize a double opt-in process. After registering, you will receive a confirmation email requiring verification of your subscription.

By confirming your subscription, you consent to receiving marketing communications under Article 6(1)(a) GDPR.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link included in any newsletter; or

  • Contacting us directly at info@maisonazera.com

Upon unsubscribing, your email address will be removed from our mailing list unless another lawful basis for processing applies.

6.2 Marketing Communications for Existing Customers

Where permitted by applicable law, we may send promotional communications regarding products or services similar to those previously purchased.

Such communications are based on our legitimate interests under Article 6(1)(f) GDPR.

You may opt out of these communications at any time by contacting us or using the unsubscribe mechanism provided in the email.

7. Payment Processing and Order Delivery

To fulfill your order, we may share relevant information with trusted third parties involved in payment processing and delivery services.

This information may include:

  • Name

  • Shipping address

  • Contact details

  • Order information

  • Payment details where required

Such transfers are carried out solely for the purpose of fulfilling contractual obligations and processing transactions pursuant to Article 6(1)(b) GDPR.

Payment Providers

Depending on the payment method selected, your payment information may be processed by independent payment service providers, including:

  • PayPal

  • Klarna

  • SOFORT

  • Credit card processors

  • Other secure payment gateways available at checkout

These providers process data in accordance with their own privacy policies and applicable legal requirements.

8. Product Review Requests

Where you have provided consent, Maison Azéra may send a single follow-up email requesting feedback regarding your purchase experience.

The legal basis for this processing is your consent under Article 6(1)(a) GDPR.

You may withdraw your consent at any time by contacting us.

9. Social Media Features

Our website may contain links or integrations with social media platforms, including:

  • Facebook

  • Instagram

  • Pinterest

  • TikTok

  • Other social networking services

These integrations are designed to protect your privacy and generally do not establish a connection with social media providers until you actively interact with them.

When you choose to interact with social media features, the respective platform may collect information according to its own privacy practices.

We encourage you to review the privacy policies of any social media platforms you use.

10. Advertising and Marketing Technologies

Maison Azéra may use online advertising technologies and remarketing services to display relevant advertisements and measure campaign effectiveness.

These services may use cookies, pixels, and similar technologies to:

  • Measure advertising performance

  • Analyze user behavior

  • Improve website functionality

  • Personalize advertising content

  • Prevent repetitive advertisements

Third-party providers may include:

  • Google Ads

  • Google Marketing Platform

  • Meta Advertising Services

  • Other advertising networks and partners

Where legally required, these technologies are activated only after obtaining your consent.

You can manage your advertising preferences through your browser settings or the respective provider's privacy controls.

11. Analytics Services

We may use website analytics tools to understand how visitors interact with our website and improve user experience.

Analytics services may collect information such as:

  • Pages viewed

  • Session duration

  • Device information

  • Traffic sources

  • Approximate geographic location

  • User interactions

Where possible, IP addresses are anonymized before processing.

Analytics data is used solely for improving website performance, customer experience, and business operations.

Processing is based on consent where required or on our legitimate interests under Article 6(1)(f) GDPR.

12. Remarketing and Retargeting

Maison Azéra may use remarketing technologies to display relevant advertisements to previous visitors across websites, search engines, and social media platforms.

These technologies may use cookies or similar identifiers to recognize previous website visits and provide more relevant advertising experiences.

You may disable remarketing technologies through your browser settings or the advertising preference tools offered by participating providers.

13. Your Data Protection Rights

Under applicable data protection laws, you may have the following rights:

Right of Access

You may request information regarding the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal data where legally applicable.

Right to Restrict Processing

You may request limitations on how your data is processed under certain circumstances.

Right to Data Portability

You may request a copy of your data in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Object

You may object to processing carried out based on legitimate interests or for direct marketing purposes.

Right to Lodge a Complaint

You have the right to submit a complaint to your local data protection authority if you believe your data has been processed unlawfully.

14. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations;

  • Provide customer support;

  • Meet legal, accounting, tax, and regulatory requirements;

  • Resolve disputes;

  • Enforce agreements.

Once personal information is no longer required, it will be securely deleted or anonymized.

15. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or require assistance regarding your personal information, please contact us:

Maison Azéra
Email: info@maisonazera.com

We are committed to handling all privacy-related inquiries promptly and in accordance with applicable data protection laws.